The agreement Jet2.com to acquire the British Slots at Manchester Airport (MAN), Birmingham Airport (BHX) and London Stansted Airport (STN), the second transaction announced for Thomas Cook`s UK slots portfolio. The sale price was not disclosed. As a company based in the United Kingdom, travel agency consortia and organizations in the United States and Canada are weighing the consequences of the loss of Thomas Cook, which went bankrupt and stranded hundreds of thousands of British travellers abroad. C13. Complaints We want to offer them the best possible holiday. However, if you are not satisfied, please complain as soon as possible to the person concerned (z.B of the accommodation line or transport provider). If they can`t help, you need to report it to your vacation agent or our local agent, and we will do everything in our power to resolve the issue. If you are still not satisfied, ask your vacation agent or our local agent for a customer relationship report form. If you do not have the services of a local representative or agent or if you are not available, you should contact our UK Trade Office immediately (by dialling the number of your travel document). When you return home, you send a letter to our offices in The UK within 28 days of their return (and, if possible, your completed customer relationship report form). If you have special needs that prevent you from writing to us, we will accept the details of your complaint over the phone if possible.
In case of complaints from regular airlines, we will act as a link between you and the airline to help solve the problem. If we cannot help and you want to continue, you must contact the airline directly. The address to which you want to send your completed form and the cover letter, says: Customer Relations Department, Thomas Cook, 2/4 Godwin Street, Bradford, BD1 2ST Register your complaint online: www.thomascook.com/customer-relations We will tell you that non-compliance with the above procedures during your vacation and/or non-claim within 28 days of your return may reduce or remove the rights you have to claim damages from us or a relevant supplier. Such rights will be reduced or will end if, if you had followed the above procedures during your vacation, you could have taken steps to reduce or completely prevent loss or damage.